Connecture

  • Desktop Support Administrator

    Job Locations US-WI-Brookfield
    Job ID
    2018-1363
    # of Openings
    1
    Category
    Information Technology
    Type
    Regular Full-Time
  • Overview

    The Desktop Support Administrator performs duties that include maintaining all corporate laptops, desktops, and peripheral equipment related to end users, as well as providing day-to-day support for remote and onsite users. This individual will work with other members of the Internal Support team to deliver high quality solutions to support our internal users. The Desktop Support Administrator will work primarily with Windows operating systems (7 & 10) and the full suite of Microsoft Office applications. The position must respect and protect the confidential nature of the work of the Company and internal users.

    Responsibilities

    • Provide onsite and remote desktop and user support, help, setup, and configuration. May be required to provide limited off-hours support. (50%)
    • Repair laptop/desktops, both directly and with vendor support. (20%)
    • Conduct server maintenance. (10%)
    • Perform tape and disk-based backups, and execute offsite tape rotation. (5%)
    • Ensure company security systems are maintained and updated. (5%)
    • Assist with inventory control of hardware and software licenses and purchasing. (5%)
    • Lead various internal projects, including independent analyses and draft reports, and recommendations for process or policy changes. (5%)

    Qualifications

    • High school diploma, Bachelor’s or Associates degree preferred, or equivalent combination of work experience and education
    • 3+ years of experience as a desktop support technician with experience in a Windows environment and experience with Microsoft Office 365 applications (including SharePoint).
    • Familiarity with Windows 2008, Windows 2012, and Windows 20016 (R2), along with Windows 7 and Windows 10
    • Experience with Acronis Imaging Software preferred
    • Experience with Dell and Apple hardware preferred
    • Detail-oriented and highly organized
    • Equally comfortable in a team environment and working independently
    • Self-starter, with ability to appropriately prioritize tasks, and rapidly adjust as needs change
    • Ability to efficiently troubleshoot issues
    • Ability to convey information, both verbally and in writing, in a concise, thorough, and accurate manner, at a level of detail appropriate to the audience
    • Works well with many types of people, engages professionally, and is generally approachable
    • Responds strongly and positively to challenging work and deadlines, and 
    • Thrives in fast-paced, dynamic, and team-oriented environment

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