• Client Services Coordinator

    Job Locations US-WI-Brookfield | US-CT-Farmington
    Job ID
    2018-1319
    # of Openings
    1
    Category
    Client Services
    Type
    Regular Full-Time
  • Overview

     

    The Connecture Client Services Coordinator facilitates and manages the implementation of new clients on the Smart Choices shopping and enrollment platform, using administrative platforms and web-based applications. They work with a close-knit team to bring on new clients, and support and maintain existing clients during their annual renewals and throughout the year.  They ensure appropriate and timely implementation by applying client requirements and business rules, logical and technical analysis, attention to detail, and strong communication skills. 

    Responsibilities

    The essential responsibilities of the Client Services Coordinator are to:

     

    • Implement client sites including client plan data, group structure, benefits, eligibility rules, and carrier enrollments, on our proprietary platform
    • Build, configure, and maintain client web based applications using client-specified rules and requirements, using internal administrative tools
    • Perform user acceptance testing of site configurations and client data
    • Develop and communicate data file requirements to clients’ business and technical contacts
    • Produce reports providing summary and details surrounding implementations and testing as needed to support client
    • Generate data files based on specific requirements
    • Manage multiple implementations at once
    • Setup/maintain client specific vendor EDI files following internal processes and carrier specifications
    • Prioritize client requests, issues, and errors
    • Work with team to resolve data discrepancies across internal and external systems, including client systems, carriers, Third Party Administrators, etc.
    • Communicate effectively with both internal and external clients to provide product support and issue resolution
    • Collaboration with Product Development team
    • Create and maintain documentation of current and future processes
    • Work as a team in a fast-paced, collegial, fun environment

     

    Qualifications

    • A BS/BA Degree
    • 3-4 years of relevant experience or equivalent combination of experience and education
    • Experience using administrative and configuration systems (e.g., enrollment, eligibility) and experience in implementations
    • Ability to learn and understand complex business rules
    • Organization, time management, attention to detail, and trouble-shooting skills
    • Effective communication skills, both verbal and written
    • Experience in programming or working with health benefits a plus
    • ·

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